Last modified: December 1, 2025

Welcome to luienglishforyou! This Privacy Notice explains what information we collect when you visit or use the luienglishforyou Services, how we use that information, and the ways in which we may share it. We only describe our own practices in this document. This Notice does not apply to third parties that we do not own or control, including other companies or services you may interact with through the luienglishforyou Services (see IV. Third-Party Websites and Services).

When we refer to “luienglishforyou” (and to “we”, “us”, or “our”), we mean the entity that operates the luienglishforyou Services and is responsible for your information, as described in IX. Contact. When we talk about the “luienglishforyou Services”, we mean all English-learning products and features linked to this Notice, including our website, online courses, digital content, interactive activities, payment pages, email newsletters, login and account systems, and any other tools or services we make available, regardless of how you access or use them (for example, via computer, mobile device, or other means).

Your use of the luienglishforyou Services is also subject to our Terms of Service (including provisions related to limitation of liability, dispute resolution, and governing law). You should read this Privacy Notice in full to make sure you understand it. You should also carefully review the Terms of Service to ensure that you understand and accept them before using the luienglishforyou Services.

This Privacy Notice may include summaries to highlight key points in certain sections. These summaries are provided only to help you understand the main ideas more quickly. However, they do not replace the full text. The full Privacy Notice always prevails in case of any ambiguity or conflict. If you do not understand any part of this Notice, we encourage you to contact us using the information.

I. INFORMATION WE COLLECT

We collect information in three main ways:

You provide some data directly (for example, when you create an account or make a purchase).

We record some data automatically (for example, using cookies and analytics tools).

We receive some data from third parties (for example, social login providers or advertising and analytics partners).

The specific types of information we collect depend on how you interact with us, what parts of the luienglishforyou Services you use, and what choices you make.

A. Information You Provide

We collect information that you choose to give us. You do not have to share information when we ask for it. However, if you choose not to do so, you may not be able to access certain features or use all parts of the luienglishforyou Services.

When you create an account, log in, enroll in a course, subscribe to newsletters, contact us, participate in surveys, or make a payment, you may provide us with information such as:

• Identifiers and contact details:
  • Name and surname
  • Email address
  • Username or display name
  • Country or region
  • Preferred language or approximate English level
• Account and login information:
  • Password or other credentials (stored in protected form and not visible in plain text)
• Payment and transaction information:
  • Billing address and related details
  • Partial payment information (full card details are handled by secure payment processors)
  • Purchase history (courses, products, dates, and amounts)
• Profile and learning information:
  • Course enrollments and progress
  • Responses to exercises, quizzes, or activities
  • Preferences related to content or communication
• Communications:
  • Messages sent via contact forms or email
  • Feedback, reviews, or testimonials
  • Responses to surveys or questionnaires

You may choose not to provide certain information, but if you do so, we may not be able to create your account, process your payment, deliver your course access, or respond to your inquiries in the usual way.

B. Information We Collect Automatically

We automatically collect certain data about how you use and navigate the luienglishforyou Services, and about the device and software you use to access them.

When you use the luienglishforyou Services, we may automatically collect:

• Usage information:
  • Pages visited and features used
  • Time and date of visits
  • Time spent on pages, clicks, scrolls, and navigation patterns
  • Course progress, lesson completion, and activity logs
• Device and technical information:
  • IP address and approximate location (for example, country or city derived from IP)
  • Browser type and version
  • Operating system and device type
  • Screen resolution and related settings
  • Preferred language and general regional settings
• Performance and log data:
  • Error messages, loading times, and response times
  • Log entries related to system events, security events, or technical issues

We typically collect this information using cookies, local storage, tracking pixels, scripts, and similar technologies, as described in II. How We Collect Information.

C. Information We Receive from Third Parties

Sometimes we obtain information from third parties and combine it with information we collect ourselves.

We may receive information about you from:

• Social login providers: If you choose to sign up or log in using Google or Facebook, these providers may share certain information with us, such as your name, profile picture, and email address, in accordance with their own privacy policies and your settings.
• Analytics and advertising partners: We may receive aggregated or pseudonymous reports, statistics, and audience data that help us understand how users interact with our site and how effective our campaigns are.
• Payment processors: We may receive confirmation that a payment was completed or declined, information about refunds or chargebacks, and other transaction-related details that do not include your full card number or CVV.

We use this information together with the data we collect directly and automatically to operate, improve, and protect the luienglishforyou Services.

D. Categories of Personal Information Collected and Disclosed

In summary, depending on how you have used the luienglishforyou Services in the last 12 months, we may have collected or disclosed, for business purposes, the following categories of personal information:

Inferences: such as approximate interests, preferences, or learning patterns, derived from other information we collect (excluding sensitive categories as defined by certain laws).

Identifiers: such as name, username, email address, IP address, and online identifiers.

Contact and account information: such as email, login credentials, and profile details.

Commercial information: such as purchase history, course access, and payment-related records (excluding full card details).

Internet or network activity information: such as usage data, logs, and interactions with our website, emails, and advertising.

Geolocation data: such as non-precise location derived from IP (e.g., country or city).

Audio, visual, or similar information (if applicable): such as recorded support calls or user-submitted media, if you choose to share them.

II. HOW WE COLLECT INFORMATION

In addition to information you provide directly, we and our partners automatically record certain data about how you use the luienglishforyou Services and how you navigate them. We may combine this information with other data we collect about you, for purposes described in this Notice, including service provision, analytics, advertising, and compliance with our Terms of Service.

A. Cookies and Related Technologies

We use our own servers and technologies such as cookies and local storage to automatically collect and store information about how you interact with the luienglishforyou Services and the device you use.

Cookies are small text files that are stored on your browser or device. We may use:

• Strictly necessary cookies to provide basic functionality (such as login, navigation, and security).
• Performance and analytics cookies to understand how visitors use the site and to improve performance.
• Functionality cookies to remember preferences (such as language, saved progress, and display settings).
• Advertising and remarketing cookies to show relevant ads, limit repetition, and measure the effectiveness of campaigns.

You can usually manage or disable cookies through your browser settings. However, if you disable certain cookies, some parts of the luienglishforyou Services may not function properly.

B. Analytics and Interest-Based Advertising

We work with third-party providers (such as content providers, analytics companies, and advertising networks) that help us improve the luienglishforyou Services, better understand how you interact with them, and support our marketing initiatives. These companies may automatically collect information in connection with your visit.

These third parties may:

• Collect usage data (such as pages visited, time spent, and interactions)
• Use cookies, identifiers, or similar technologies to recognise your browser or device
• Provide us with aggregated or anonymised statistics
• Help us display advertising and remarketing content tailored to general or inferred interests

You may have options to limit interest-based advertising through browser settings, device settings, or third-party opt-out tools, depending on your region.

C. Social Media Pages and Social Login

luienglishforyou may maintain official pages or profiles on social networks, and we may offer login through Google or Facebook.

When you visit our social media pages (for example, pages hosted by Meta or similar platforms), those platforms collect information about your interactions with those pages in accordance with their own privacy policies. They may provide us with aggregated statistics to help us understand the types of actions users take on our pages (for example, likes, comments, and follows).

When you use “Continue with Google” or “Continue with Facebook” to access the luienglishforyou Services, the relevant provider authenticates your identity and, with your permission, shares certain information with us. You can manage which information is shared through your social account settings.

III. HOW WE USE AND SHARE INFORMATION

We use and share your information based on certain legal bases in order to provide, operate, improve, understand, personalise, support, secure, and promote the luienglishforyou Services.

A. Legal Bases

We use and share your information (i) to perform the services under the Terms of Service, (ii) with your consent, (iii) to satisfy our legitimate interests or those of third parties (for example, security, protection, and a customised service), and (iv) for other lawful reasons.

Depending on your jurisdiction, the legal bases for our processing may include:

• Performance of a contract: when processing is necessary to provide the luienglishforyou Services you request (such as course access or account management).
• Consent: when you agree to receive marketing emails, accept non-essential cookies, or use certain optional features.
• Legitimate interests: such as improving our services, preventing fraud or misuse, securing our systems, and promoting our courses in a balanced way.
• Legal obligations: when we must retain or disclose information to comply with laws, regulations, or court orders.

B. Use of Information

Summary: We use the information we collect (individually and combined with other information collected under this Notice) to operate our business, provide and improve our English-learning products and services, contact you, and advertise more effectively. The specific ways we use your information depend on how you choose to use the luienglishforyou Services.

We may use your information to:

• Create, maintain, and manage your account and login
• Provide access to online courses, materials, and features
• Track your progress and allow you to continue where you left off
• Process payments, generate receipts and invoices, and handle refunds where applicable
• Send transactional emails related to your account, purchases, and important service updates
• Send newsletters, tips, promotions, and other communications (where permitted)
• Personalise your experience, content suggestions, and communication frequency
• Conduct analytics, testing, and research to improve course quality and site usability
• Detect, investigate, and prevent fraud, misuse, or violations of our Terms of Service
• Comply with legal obligations and respond to legitimate requests from public authorities

C. Sharing of Information

We do not sell your direct contact information (such as your email address) to independent third parties for their own marketing. We share your information as described in this Notice (for example, with service providers, for legal reasons, or as part of business operations). We may share information that is aggregated or anonymised, which does not identify you personally.

We may share personal information with:

• Service providers and partners that perform services on our behalf, such as:
  • Payment processors
  • Email and newsletter platforms
  • Cloud hosting and storage providers
  • Analytics and advertising networks
  • Customer support tools
• Professional advisers such as legal or accounting professionals, where necessary.
• Authorities or other parties when required by law, regulation, legal process, or to protect our rights, property, users, or the public.
• Another entity in connection with a business reorganization, merger, or transfer of assets, if the luienglishforyou Services or a substantial part of them are ever sold or transferred.

We may also share non-contact information or aggregated data (for example, general usage statistics, popularity of courses, or anonymised learning metrics). Such information does not identify you personally and may be used for analysis, reporting, or marketing.

D. Communications and User Behaviour

We provide tools and features that allow users to interact with us and, where applicable, with certain interactive components of the Services (such as comments, forms, or support channels). Users may report problems, send feedback, or share concerns about inappropriate or abusive behaviour related to the Services. When such reports are made, we may review relevant logs, records, or communications to determine whether there has been a violation of our policies or Terms of Service.

We may record, store, and (without obligation) monitor certain communications and behaviours within the Services for a period we consider appropriate to address misuse, improve our offerings, enforce our rules and policies, protect users, and support a healthy learning environment. We may use automated tools and manual review processes to detect patterns of behaviour that indicate spam, fraud, abuse, or other prohibited activities.

E. Fraud Prevention and Misuse Detection

We aim to provide a fair, secure, and reliable experience for all users of the luienglishforyou Services. Our Terms of Service prohibit misuse, such as attempts to manipulate payment systems, compromise accounts, or damage the Services. When you create or use an account, purchase products, access courses, or otherwise interact with the luienglishforyou Services, we may use technologies and procedures designed to prevent fraud and misuse. These may involve automated decisions (for example, temporary or permanent account restrictions, blocking suspicious transactions, or limiting access) based on information you provide or that we collect about you.

To support these efforts, we may develop patterns of suspicious or prohibited behaviour (for example, repeated payment failures with indicators of fraud, automated creation of accounts, or abuse of refund policies) and assign consequences depending on severity. We may use both automated tools and manual review to decide on appropriate actions. Our goal is to enforce our rules, protect the Services, detect and prevent unauthorised activities, and safeguard our users.

IV. THIRD WEBSITES AND SERVICES

We allow interactions with third parties to enhance your experience, but this Notice does not apply to entities we do not own, control, or direct. You should read their policies and terms before sharing information with them.

The luienglishforyou Services may contain links to third-party websites, services, or content (including payment gateways, external course platforms, social media buttons, embedded videos, or advertising). These third parties may collect information when you interact with them, use their services, or visit their pages. Their collection and use of information is governed by their own privacy policies and terms, not by this Notice.

We are not responsible for the privacy practices, security, or content of third-party websites and services. We encourage you to review their policies carefully before providing any personal information to them.

V. INTERNATIONAL DATA PROCESSING

luienglishforyou Services may involve operations and service providers in different parts of the world. When you use the Services, your information may be processed in various locations, as long as appropriate technical and organisational measures are applied to protect your personal information.

We may store, process, or transfer your personal data using third-party providers that operate internationally. This means your information may be processed in countries that may not have the same level of data protection as your home jurisdiction. Where required by law, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses, contractual confidentiality obligations, and technical security measures.

By using the luienglishforyou Services, you understand that your information may be transferred and processed in this way, in accordance with this Privacy Notice.

VI. YOUR RIGHTS, CHOICES, AND CONTROLS

You have rights and options regarding your use of the luienglishforyou Services and how we process your information. The specific controls available to you often depend on your relationship with us and on the laws that apply in your region.

In many cases, you can:

• Use parts of the luienglishforyou Services without creating an account or making a purchase.
• Manage your email preferences (for example, unsubscribe from marketing emails).
• Adjust browser settings to manage cookies and related technologies.
• Choose whether to use social login or not.

Depending on your location and applicable law, you may also have rights to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Delete certain personal data, subject to legal and operational requirements.
• Restrict or object to certain types of processing, including direct marketing.
• Withdraw consent where processing is based on consent (for example, marketing or non-essential cookies).
• Request a copy of your personal data in a structured, commonly used, machine-readable format, in certain circumstances.

If you wish to exercise any of these rights, or if you want us to delete your email address or other personal data, please contact us at privacy@luienglishforyou.com We may ask you to verify your identity before processing your request. In some cases, deleting your information or limiting processing may mean that you can no longer use certain features or access certain services that depend on that information.

We may retain some information as necessary to comply with legal obligations, maintain records, prevent fraud, resolve disputes, or enforce our contracts and Terms of Service.

VII. SECURITY

We are committed to protecting user information and complying with applicable data protection requirements, but no method of data transmission or storage is completely secure. By choosing to share information with us (or with anyone on the internet), you acknowledge this risk.

We implement technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include:

• Secure hosting environments
• Encryption of data in transit (for example, via HTTPS / SSL)
• Access controls and authentication mechanisms
• Regular updates and monitoring of systems
• Procedures for handling suspected security incidents

The luienglishforyou Services accept online payments, which we process through trusted third-party payment providers that use industry-standard security and encryption. We do not store your full payment card number or CVV on our own servers, and we design our payment flows with safety in mind so that your online payment experience is as secure as reasonably possible.

Despite our efforts, no system can be guaranteed to be 100% secure. By using the luienglishforyou Services and sharing information with us, you understand and accept that there is always some level of risk involved in transmitting data over the internet.

VIII. UPDATES AND REVISIONS

Over time, we will update this Privacy Notice to keep you better informed about how we handle user data.

We may revise this Privacy Notice from time to time, for example to reflect:

• Changes in the luienglishforyou Services or features
• Modifications in our data practices
• Updates required by new laws or regulations

When we make material changes, we will update the Effective date at the top of this Notice and, where appropriate, provide additional notice (for example, via email or a prominent message on our website). Your continued use of the luienglishforyou Services after such changes means that you accept the updated Notice.

We encourage you to review this Privacy Notice regularly to stay informed about how we collect, use, and protect your information.

IX. CONTACT

If you have any questions, concerns, or requests related to this Privacy Notice or to our privacy practices (including requests to access, correct, or delete your data), you can contact us at:

Email (privacy and data requests): privacy@luienglishforyou.com

• Your full name
• The email address associated with your luienglishforyou account (if any)
• A description of your request (for example, “delete my data”, “unsubscribe from newsletters”, or “access my personal information”)

We will review your request and respond within a reasonable period, in accordance with applicable data protection laws.

For transparency, we note that the individual responsible for operating and managing the luienglishforyou Services is based in Latin America and carries out activities primarily from within that region, while working with international service providers as described in this Notice.